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Visit the homepage to find information on what is happening at the utility and news and information on how to save money on energy and water for your home or busi
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PSN Fee Increases to $3.30
Effective January 1st, 2022 the fee charged for online and over the phone payments will increase to $3.30 for each $300 transaction. This is not a fee charged by Cumberland Municipal Utility. It is a fee charged by our payment processor, PSN, to process your payment.
The utility bills are sent out around the 10th of each month and due by the end of the month. If paying online, we advise our customers to set up their payment to be no sooner than 15th and no later than the 27th. This is because our billing cycle is not always complete before the 15th and paying before the 27th will guarantee time for it to be put into our system.
Cumberland Municipal Utility COVID-19 Coronavirus Update
As your locally-owned utility, our employees and customers are our most valuable asset. In order to continue to provide safe, efficient and reliable service to our customers, we will continue to put employee and customer safety first. To limit the community spread of the COVID-19 virus while maintaining the resources needed to run our operations, we are taking the following steps to continue to serve our customers and respond to outages as we implement the following changes:
- •The utility office will be closed to walk-in traffic until the state of emergency is lifted. We encourage you to communicate with us via email or telephone.
- •We have many payment options available. You can pay your bill online, by phone, outside drop box at the office or by mail. We will be checking the drop box twice daily and will be picking the mail up daily.
- We are following the guidelines recommended by the Centers for Disease Control (CDC) for personal hygiene and have increased disinfection methods and frequency of all high touch areas.
Consistent with Governor Evers Emergency Order #12, Safer at Home, Cumberland Municipal Utility has begun remote operations, with limited staff on site. Employees working remotely will be responding to phone messages and email regarding utility services. Employees will be practicing social distancing and workgroup separation to conduct essential services. Employees working remotely are required to report in person within 30 minutes should an emergency situation arise. All critical essential services to our customers will be maintained during this time.
Per Wisconsin Public Service Commission order, late fees will not be assessed and disconnects due to nonpayment will be suspended until further notice. (Please note, disconnects may be suspended, but this does not mean your utility bills are “forgiven”, you will be responsible for your utility bills when the moratorium is lifted)
Cumberland Municipal Utility continues to monitor developments closely! Our top priority is taking care of our employees, our customers and our community.
Notice to all customers
Public Fire Protection Charges
Cumberland Municipal Utility office hours
Effective Monday, August 20, 2018 the offices at Cumberland Municipal Utility will be open from 8:00 AM – 4:30 PM
How will you enjoy summer?
We encourage everyone to take advantage of this offer from Focus on Energy
Attention: Fake Utility “Collections Department”
Notice to customers of Cumberland Municipal Utility – apparently someone is calling businesses in Cumberland once again claiming to be the collection department of Cumberland Municipal Utility and informing them that they will be sending someone out to disconnect their electric service if they do not pay over the phone – We will NOT send anyone out after hours for any disconnection, if you were delinquent on your utilities, you would have previously received notification from us. Again – we would NEVER call you after hours or on a weekend – these are scammers trying to get money from you. Thank you
Water tower facts
The original water tower dates back to the 19th century, when New York City required that all buildings taller than six stories and their own rooftop water tower. The original water tower builders were barrel makers. As more tall buildings cropped up these barrel makers expanded their craft to build water towers.
“Passive cooling” includes ways of cooling your home without using the excessive electricity associated with air-conditioning.
Energy savings in warmer temperatures
Here are some energy tips for the spring and summer.
Use fans and ventilation strategies to cool your home
If you use air conditioning, a ceiling fan will allow you to raise the thermostat setting about 4°F with no reduction in comfort. Turn off ceiling fans when you leave the room. Remember that fans cool people, not rooms, by creating a wind chill effect.
PUBLIC NOTICE TO ALL CUSTOMERS OF THE
CUMBERLAND MUNICIPAL ELECTRIC UTILITY
Cumberland Municipal Electric Utility has filed an application with the Public Service Commission of Wisconsin (PSCW) to decrease electric rates.
New law protects utility customers’ privacy
Wisconsin’s municipally owned utilities protect customer information as required by Public Service Commission rules. However, because they are public entities, some have received requests for municipal utility customer information under the state’s open records law. By contrast, customers of investor-owned utilities in the state, which are not subject to the open records law, have clear protection of their information under the PSC rules.
About Cumberland, Wisconsin
Cumberland, WI, population of 2,280, is known as “The Island City” because it is nearly surrounded by the waters of Beaver Dam Lake.