I paid my bill on the 1st (or between the 1st & 10th) – Why does my new bill say I have a late balance?

Any payments received in our office after the last day of the month up until the time the new bill is issued, will not appear on your statement as a payment – Because a payment made after the month end due date will not show up on your current bill as paid. You may call our office to find out what you owe.